Dog food mat

Pet Haven Store Return and Refund Policy

At Pet Haven Store, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to make the process as smooth as possible.

Return Policy

1. Eligibility for Return:

   • Products can be returned within 30 days of purchase.
   • To be eligible for a return, items must be unused, in original condition, and in their original packaging.
   • Proof of purchase (receipt or order number) is required for all returns.

2. Non-Returnable Items:

   • Some items are non-returnable, including but not limited to:
     • Pet food and treats
     • Custom-made or personalized products
     • Clearance or final sale items
     • Opened or used items that cannot be resold for hygiene or safety reasons

3. Return Process:

   • To initiate a return, please contact our customer service team via email or phone with your order details.
   • We will guide you through the return process and provide you with a return authorization (RA) number if applicable.
   • Customers are responsible for the return shipping costs unless the product was damaged, defective, or incorrect.

Refund Policy

1. Refund Eligibility:

   • Once your return is received and inspected, we will notify you via email regarding the status of your refund.
   • Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

2. Partial Refunds:

   • If the returned item is not in its original condition, damaged, or missing parts, a partial refund may be issued at our discretion.

3. Exchanges:

   • If you prefer an exchange rather than a refund, we are happy to assist you in finding a suitable replacement item. Please contact us to arrange the exchange.

Defective or Damaged Products

• If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item.
• We will arrange for a return or replacement at no additional cost to you.

Thank you for choosing Pet Haven Store! We value your business and are here to assist with any questions or concerns you may have regarding our products or policies.

This policy is designed to create a positive and trustworthy shopping experience for all of our customers. Please contact us if you need further assistance.